What Your Agency Should Do After a Client Conflict
Gray MacKenzie
is a true operations nerd who has spent the past decade helping hundreds of agencies build more productive, profitable, and healthy teams by solving the core issues plaguing their project management.
To chat with Gray and have ZenPilot lead your team through the last project management implementation you'll ever need, schedule a quick call here.
To chat with Gray and have ZenPilot lead your team through the last project management implementation you'll ever need, schedule a quick call here.
This has been a firey hot season of the Happy Client Show.
This season we’ve gone through anything from preventing a client fire to resolving one and everything in between.
But what do you do as an agency after a conflict has been resolved? Do you go about your lives trying to forget about the situation?
Quite the contrary. You and your agency need to conduct an After Action Review (AAR) to evaluate what happened and how it can be prevented in the future.
You always here firefighters say, “The fire originated here” after taking care of a blaze. That’s exactly what we as an agency have to do.
Overview
In this episode we discuss:
- How to perform an AAR after a conflict
- Applying your insights to your agency processes
Big Concepts
- Get better not bitter
- Study your agency history so you don’t repeat the mistakes of the past
Connect with Ben and Andrew
- Twitter – @BenButlerPR
- Twitter – @AndrewJDymski
